Billing and Insurance

Billing & Insurance

Let us assist you.

Your procedure is over, your stay with us has ended, but now you may have additional paperwork to fill out. We can help. From forms and financial questions to working with Medicare or your insurance provider, Jennersville Hospital is as passionate about assisting patients with what happens after a medical procedure or emergency as with the care that occurs during it. Use the information in this section to help the billing and payment process go smoothly.


Jennersville Hospital accepts most major insurance providers. Contact Patient Billing at 833-341-5486 if you have questions about accepted insurance providers.

For a list of insurances contracted in-network by Jennersville Hospital's Tower Health Medical Group practices, please visit our Tower Health Medical Group, Jennersville Hospital page.

Insurance Information

We are contracted in-network with most major health insurance and managed care programs, including:

Commercial Plans (Insurance through your employer)

  • Aetna
    • Aetna HMO
    • Aetna HMO (Open Access)
    • Aetna HMO / Health Network Only
    • Aetna PEBTF PPO
    • Aetna QPOS
    • Aetna Savings Plus
    • Aetna Select
    • Aetna Signature
    • Aetna Value Performance Network
    • Aetna Voluntary Plans
    • Aetna Whole Health
    • Choice POS, Choice - POS (Aetna HealthFund), Choice POS II, Choice POS II (Aetna HealthFund)
    • Elect Choice EPO
    • Health Network Only & Health Network Option
    • International Medical
    • Managed Choice, Managed Choice - Open Access, Managed Choice POS
    • Mercy Preferred Choice POSII, Mercy Preferred Choice Select, Mercy Preferred Elect Choice EPO
    • Mercy Preferred Managed Choice & Mercy Preferred Open Choice (PPO)
    • Open Access - Elect Choice, Open Access EPO
    • Open Access POS, Open Access EPO Plus (Broad) & Open Access POS II (Broad)
    • Open Choice PPO & Open Choice PPO - Aetna HealthFund
    • Peak Preference Select HNOnly on the Altius Network and Peak Preference Select HNOption on the Altius Network
    • Preferred - Open Choice PPO, Preferred Choice POS II, Preferred Select
    • Preferred Elect Choice EPO, Preferred Managed Choice
    • Premier Care - Network & Premier Care Network Plus

    We do not participate in the following Aetna plans:

  • Capital Blue Cross – Blue Card Program Only
  • Cigna
    • ChoiceFund OA Plus
    • Open Access Plus
    • OA Plus
    • ChoiceFund OA Plus with CareLink PPO
    • Choice Fund PPO Network
    • HMO
    • POS
  • Coventry
  • Devon
  • First Health Network
  • HealthAmerica / Health Assurance
  • Independence Blue Cross
    • Keystone HMO Proactive (Tier 1)
    • Keystone HMO/POS/Direct POS
    • Personal Choice PPO
    • Personal Choice EPO
    • Personal Choice Tiered (Tier 1)
    • National BlueCard PPO
    • IBC HMO, PPO, EPO Commercial
    • AmeriHealth PPO & HMO Commercial
    • AmeriHealth Comprehensive Major Medical
  • Keystone Health Plan East
  • Provider Partners Health Plan
  • Tricare
  • United Healthcare
    • All Savers
    • Unitedhealthcare Catalyst
    • Unitedhealthcare Choice and Choice Plus
    • Unitedhealthcare Choice Advance and Choice Plus Advance
    • Unitedhealthcare Options PPO plans
    • Unitedhealthcare Tiered Benefits Plans
    • Unitedhealthcare MD-IPA Plan
    • Unitedhealthcare Navigate
    • Unitedhealthcare Student Resources
    • UHC Compass Rose PPO Plan

    We do not participate in the following United Healthcare plans:

    • Unitedhealthcare Navigate
    • Oxford (unless the member has access to choice plus)
    • Heritage (unless the member has access to choice plus)
    • Erikson Advantage
  • UPMC Health Plans
    • Premium Network Plans PPO and EPO Plans
    • UPMC Business Advantage HMO
    • Enhanced Access HMO and POS Plans
    • UPMC Employees Out of Area PPO Plan
      • UPMC Out of Area Gold
      • UPMC Out of Area Silver
    • UPMC Total Advantage PPO
    • Panther Gold HMO (For Pitt Employees)
    • FEHB Plans
    • MyCare Advantage PPO Level 2 Providers
  • VA CCN (VA Community Care Network) administered by Optum/United Healthcare

Medicaid HMO (Insurance program through the state for those requiring financial assistance)

  • Aetna Better Health
  • Keystone First
  • UHC Medicaid
  • UPMC Community Health Choices
  • UPMC for You
    • Health Choices
    • Community Health Choices

Medicare Advantage (Insurance for people over 65 years of age or with disabilities)

Plans Offering Drug Coverage

  • AARP Medicare Complete
    • HMO
    • Choice PPO
  • Aetna Coventry
    • Advantra Gold PPO (1/1/20 new name - Aetna Medicare Advantra Premier Plus PPO)
    • Advantra Northern Pennsylvania Gold HMO (1/1/20 new name - Aetna Medicare Advantra Gold HMO)
    • Advantra Southeast Prime HMO (1/1/20 new name - Aetna Medicare Advantra Value HMO)
    • Advantra Silver HMO & PPO (1/1/20 new name - Aetna Medicare Advantra Silver HMO & PPO)
    • Advantra Silver Plus HMO & PPO (1/1/20 new name - Aetna Medicare Advanta Silver Plus HMO & PPO)
    • Advantra One PPO (1/1/20 new name - Aetna Medicare Advantra Credit Value PPO)
    • Advantra Basic Medical HMO (1/1/20 new name - Aetna Medicare Advantra Core HMO)
  • Aetna Medicare
    • Aetna PEBTF PPO
    • Choice HMO
    • Silver HMO & PPO
    • Gold PPO
    • Premier HMO
    • Standard HMO
    • Basic HMO

We do not participate in the following Aetna plans:

    • Not PEBTF HMO
  • Cigna Medicare (also known as Cigna Health Spring)
    • True Choice (PPO)
    • True Choice Plus (PPO)
    • Preferred HMO
    • Preferred Plus HMO
    • PreventiveCare HMO
    • Total Care HMO
    • Traditions HMO (I)
    • Achieve HMO ©
    • Advantage HMO

We do not participate in the following Cigna Medicare plans:

    • Alliance HMO
  • Humana (Choicecare)
    • Humana Gold Plus HMO
    • Humana Choice
    • Humana Gold Choice PFFS
  • Humana Gold Plus (HMO D-SNP)
  • Independence Blue Cross
    • IBC HMO K65 Focus
    • IBC HMO Medicare
    • IBC PPO Medicare
  • Keystone 65
    • Basic Rx HMO
    • Focus Rx HMO
    • Preferred Rx HMO
    • Select Rx HMO
  • Personal Choice 65 Rx PPO
  • Tricare for Life
  • United Healthcare
    • Unitedhealthcare Dual Complete
    • Unitedhealthcare Group Medicare Advantage Plans
    • Unitedhealthcare Assisted Living Plan (PPO)
    • Unitedhealthcare Nursing Home Plan
  • UPMC for Life
    • HMO
    • PPO

    We do not participate in the following UPMC plans:

    • UPMC for Life HMO Premier Rx
    • UPMC for Life Plans Berks County
  • Vibra
    • Enhanced Complete Coverage PPO
    • Essential Coverage PPO

Plans without Drug Coverage

  • Cigna-HealthSpring Advantage HMO
  • Humana
    • Gold Choice PFFS
    • Choice (regional PPO)
  • Keystone 65
    • Preferred Medical Only HMO
    • Select Medical Only HMO
  • United Healthcare AARP Medicare Complete

Special Needs Plans

  • Aetna Coventry
    • Advantra Cares (HMO SNP) -(1/1/20 new name - Aetna Medicare Advantra Cares HMO D-SNP)
  • Cigna-HealthSpring
    • Achieve HMO (C)
    • Total Care HMO
    • Traditions HMO (I)
  • Gateway Health Medicare Assured
    • Diamond HMO
    • Ruby HMO
  • Keystone First VIP Choice HMO
  • Sunrise Advantage PA (Spartan)
  • United Healthcare
    • AARP Medicare Complete
    • UHC Dual complete
    • UHC Group Medicare Advantage Plans
    • UHC Assisted Living Plan (PPO)
    • UHC Nursing Home Plan
  • UPMC for Life Dual HMO

CHIP (Children's Health Insurance Program through the state)

  • Aetna Better Health Kids
  • Keystone HMO CHIP
  • UPMC for Kids

Marketplace/ACA Plans (Independent insurance plans through the Affordable Care Act)

  • Independence Blue Cross (Tier 1)
    • Keystone HMO Platinum
    • Keystone HMO Gold
    • Keystone HMO Gold Proactive (tiered network plan)
    • Keystone HMO Silver
    • Keystone HMO Silver Proactive (tiered network plan)
    • Keystone HMO Bronze
    • Personal Choice® PPO Platinum
    • Personal Choice PPO Gold
    • Personal Choice PPO Silver
    • Personal Choice PPO Silver Reserve
    • Personal Choice PPO Bronze
    • Personal Choice PPO Bronze Reserve
    • Personal Choice PPO Catastrophic
  • UPMC Health Plans
    • Tower UPMC Advantage Bronze
    • Tower UPMC Advantage Silver
    • Tower UPMC Advantage Gold

Understanding Your Financial Responsibility

When you are scheduled for a doctor’s appointment or other test, study or procedure at any of our Jennersville Hospital locations, the representative who checks you in will enter information needed for your patient chart, and to help us bill your insurance. At this time, we will:

  • Discuss your portion of the financial responsibility. We will let you know how much your co-pay and deductible will be for the service we will be providing.
  • Discuss any past-due balances you may have with Jennersville Hospital.
  • Discuss payment options for your co-pay, deductible and any past-due balances.

There are several payment options available to you at the time of registration. They include credit card using our secure card swipe at your point of service registration, or you can pay with a check, money order or cash.

If you cannot pay the patient responsibility portion of your bill, one of our patient financial service representatives will speak to you about options. This may include a partial payment at the time of service and arranging a payment plan.


We have answers to your questions.

What's the billing process?

We'll bill your insurance company in a timely manner and do everything we can to expedite your claim. But remember, payment is ultimately your responsibility. If we bill your insurer, and after 30 days the account is not taken care of, we'll look to you for final settlement of your bill.

You can pay your bill online here.

Otherwise, we accept:

  • Cash
  • Check
  • Money order
  • VISA
  • MasterCard
  • American Express
  • Discover

Our Collection Policy

Download our collection policy [PDF].


Have your patient number and date of the hospital visit in question handy, and contact: 833-341-5486.